Customer Success Manager, Salesforce Experience Required

Salesforce

full-time

Posted on: 3/13/2026

Location Type: Hybrid

Location: Bangalore • India

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About the role

Ensure high-value customers achieve a significant return on their investment with our platform
Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion
Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
Develop and maintain strong relationships at key stakeholder levels
Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems

8+ years of relevant Salesforce expertise in Customer Success, SaaS platform use, or related fields
Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Possess industry-relevant expertise and begin honing skills in a relevant functional area
Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSaaSCustomer Successconsultingbusiness valuetechnical issuestechnical concepts

Soft Skills

relationship buildingcustomer accountabilitycommunicationinfluenceproblem-solving

Certifications

AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist