Salesforce

Customer Success Director

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • Illinois • United States

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Salary

💰 $171,200 - $273,000 per year

Job Level

Lead

About the role

  • Enable the Customer Center of Excellence (CoE)
  • Lead the customer in building and nurturing their internal CoE
  • Train "Agent Champions"
  • Monitor agent performance telemetry, success rates, and friction points
  • Guide the customer’s Agentic Enterprise journey
  • Proactively manage the roadmap for contracted licenses and consumption credits
  • Define, track, and report on quantifiable business impact
  • Use your knowledge of industry processes to identify "qualified opportunities"
  • Identify and neutralize "friction" that prevents scaling of Agentforce
  • Act as a bridge between customer operational reality and Salesforce Product and Engineering teams

Requirements

  • 8+ years of work experience
  • 5+ years in Customer Success, Professional Services, or Management Consulting
  • Experience focused on adoption and change management for enterprise SaaS
  • Strong ability to interpret platform telemetry, usage data, and performance dashboards
  • Track record of managing consumption-based accounts
  • Exceptional ability to present complex AI outcomes to C-suite executives
  • A deep understanding of AI/LLM logic
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AILLMtelemetryperformance dashboardschange managementSaaSdata interpretationbusiness impact trackingaccount management
Soft Skills
leadershipcommunicationpresentation skillsproblem-solvingcustomer relationship management