Manager, Senior Manager – Technical Consulting, Salesforce Experience Mandatory
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • India
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Job Level
Tech Stack
About the role
- You’ll have up to 15 direct reports (manager), 35 direct reports (senior manager) under your scope of responsibility.
- You will be required to deliver technical work (as a technical/senior technical architect) on Industries projects at 25%/50% utilization and balance that with leading your team of Technical Consultants/Architects/Managers
- You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
- Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
- Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
- Lead functional and technical workshops.
- Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud
- Ensure the success of these teams while securing the highest CSAT and business outcomes
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
- Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
- Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
Requirements
- 10-16 years of experience leading Salesforce technical consulting projects and handling individual contributors.
- 5+ years of people management experience
- Strong application design skills combined with strong data, integration, and security architecture skills
- Expertise in one or multiples of → Salesforce Industries Cloud (Comms, H&I or FSC), Sales/Service/Experience Cloud, and Vlocity OmniStudio.
- Integration Architecture (Must have)
- Platform Security (Must have)
- Identity and Access Management / Integration Security
- Sharing and Visibility (Must have)
- Data Architecture and Management (Must have)
- Architectural Design Patterns
- Apex Design Patterns (Must Have)
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
- Proficiency in English
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce Industries CloudSales CloudService CloudExperience CloudVlocity OmniStudioIntegration ArchitecturePlatform SecurityData Architecture and ManagementApex Design PatternsHTML
Soft Skills
leadershipmentoringcommunicationnegotiationproblem-solvingtrust-buildingteam managementcustomer relationship managementworkshop facilitationadvisory skills