Salesforce

Customer Success Manager, Salesforce Exp. Mandatory

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Mumbai • India

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Job Level

SeniorLead

Tech Stack

Cloud

About the role

  • Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
  • Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle.
  • Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
  • Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
  • Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

Requirements

  • 8+ years of relevant Salesforce expertise in Customer Success, SaaS platform use, or related fields.
  • Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • Possess industry-relevant expertise and begin honing skills in a relevant functional area.
  • Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.
  • Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist).
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSaaSCustomer Successbusiness value facilitationtechnical issue articulationfeature enhancementprocess applicationtrend identificationrelease recommendations
Soft Skills
consultingrelationship buildingcommunicationinfluenceobjection handlingstakeholder managementexecutive-level engagement
Certifications
AI AssociateAdministratorAdvanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantData Cloud Specialist