Personalization Strategy Lead
Concord
Cloud
Product Manager
Salesforce
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $133,400 - $183,500 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own the end-to-end product roadmap for REWS Core Applications, identifying and scaling use cases across Real Estate functional teams.
- Lead discovery sessions with stakeholders and translate needs into actionable product requirements, use cases, and metrics.
- Partner with engineering, delivery, and business teams to deliver high-impact solutions and manage dependencies across TEDI and external teams.
- Define KPIs and adoption metrics to evaluate success and inform ongoing product iteration.
- Provide regular updates to stakeholders, coordinate release communications, and promote new features internally.
- Act as the voice of the customer, championing user needs and supporting internal teams as an early adopter of new tools and features.
- Collaborate with TEDI Strategy and Leadership teams to ensure roadmap alignment with broader REWS and company goals.
- Represent "Salesforce on Salesforce" by showcasing how internal products deliver value.
- Partner with product owner analysts to increase partnership with the business and drive outcomes through customer zero products.
Requirements
- 5+ years of experience in product management or a similar role, managing complex, cross-functional technology initiatives.
- Strong technical understanding, especially around data flows, system architecture, APIs, and integrations.
- Familiarity with Salesforce platforms (especially Service Cloud and Sales Cloud) is highly preferred.
- Field Service product knowledge is a plus.
- Proven ability to own product delivery from concept through launch and iteration.
- Experience gathering business requirements, writing user stories, and managing scrum/agile teams.
- A strategic, data-driven mindset, skilled at using metrics and insights to inform decision-making.
- Excellent communication skills, comfortable presenting to executives and creating impactful demos.
- Ability to lead in a fast-paced, ambiguous environment, with experience working in distributed and global teams.
- Strong relationship-building skills and a high level of customer empathy.
- Bachelor’s degree in a technical or related field or equivalent relevant experience (preferred).
- Background in real estate technology, workplace platforms, or enterprise productivity tools (preferred).
- Experience working in a governance-heavy or enterprise software environment (preferred).
