10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
5+ years of people management experience, including leading geographically distributed teams
Proven ability to manage schedules, shifts, and capacity planning
Familiarity with Tableau implementations, architecture, and optimization strategies
Proven track record driving teams to operational metrics (delivery velocity, time to resolve, customer satisfaction)
Experience in enterprise consulting or advisory services
Ability to leverage data to identify opportunities to drive outsized impact with target customers
Experience developing methods to measure impact in advisory engagements
Demonstrated expertise in coaching technical professionals
Outstanding communication and presentation skills for C-level audiences

Benefits

Health insurance
401(k)
Paid parental leave
Life and disability insurance
Employee stock purchasing program
Medical, dental, vision, and mental health support
Time off programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

capacity planningTableau implementationsarchitecture optimizationoperational metricsdelivery velocitytime to resolvecustomer satisfactionadvisory servicesdata analysisimpact measurement

Soft Skills

team managementrelationship buildinginclusive culturecommunication skillspresentation skillscoachingstakeholder alignmentstrategic thinkingproblem-solvingleadership