Salesforce

Lead/Senior Researcher

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: India

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Job Level

Senior

About the role

  • Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
  • Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
  • Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
  • Socialize insights with cross-functional stakeholders to influence their decision-making
  • Partner fully with product owners, designers, engineers, sales and distribution teams to provide the best possible experience for our users and customers.
  • Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

Requirements

  • 9+ years of proven track record influencing user experience and/or product direction with actionable insights
  • Hands-on experience conducting research in user experience or product design contexts
  • Ability to plan, design, and execute foundational, generative, and evaluative research engagements
  • Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
  • Experience working in cross-functional teams (e.g. design, product management, engineering)
  • Excellent teamwork and collaboration skills
  • Excellent project management, communication, and presentation skills
  • Ability to work with a globally dispersed team (including some management and stakeholders based in Europe and North America), and conduct some synchronous, remote research with participants.
Benefits
  • Our benefits and resources support you to find balance and be your best
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user experience researchproduct design researchgenerative researchevaluative researchresearch methodsqualitative researchquantitative researchdata synthesisinsight generationproject management
Soft Skills
teamworkcollaborationcommunicationpresentation skillsattention to detailinfluencingproblem framingstakeholder engagementadaptabilitytime management