
Senior Manager, Vendor Engagement & Reliability
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Colorado • Illinois • United States
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Salary
💰 $143,400 - $216,900 per year
Job Level
Tech Stack
About the role
- Define standards, governance, and performance expectations for the VER organization
- Own the end-to-end vendor engagement lifecycle, from assessment and onboarding through performance management and off-boarding
- Establish scalable frameworks for vendor reliability, accountability, and partnership management
- Oversee vendor assessments, RFPs/RFQs, competitive analysis, and Total Cost of Ownership (TCO) evaluations
- Lead complex commercial negotiations, ensuring contracts include clear SLAs, KPIs, and accountability
- Monitor vendor performance, incident trends, and delivery quality
- Drive financial visibility and accountability across vendor and cloud spend
Requirements
- Bachelor’s degree or equivalent experience
- 10+ years in vendor management, sourcing, technology operations, or related fields
- Strong commercial negotiation, contract management, and vendor governance expertise
- Proven ability to influence senior business and technology leaders
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor managementsourcingtechnology operationscommercial negotiationcontract managementvendor governanceperformance managementcompetitive analysisTotal Cost of Ownership (TCO)service level agreements (SLAs)
Soft Skills
influenceleadershipaccountabilitycommunication
Certifications
Bachelor’s degree