Salesforce

Senior Manager, Vendor Engagement & Reliability

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: New York CityColoradoIllinoisUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $143,400 - $216,900 per year

Job Level

Tech Stack

About the role

  • Define standards, governance, and performance expectations for the VER organization
  • Own the end-to-end vendor engagement lifecycle, from assessment and onboarding through performance management and off-boarding
  • Establish scalable frameworks for vendor reliability, accountability, and partnership management
  • Oversee vendor assessments, RFPs/RFQs, competitive analysis, and Total Cost of Ownership (TCO) evaluations
  • Lead complex commercial negotiations, ensuring contracts include clear SLAs, KPIs, and accountability
  • Monitor vendor performance, incident trends, and delivery quality
  • Drive financial visibility and accountability across vendor and cloud spend

Requirements

  • Bachelor’s degree or equivalent experience
  • 10+ years in vendor management, sourcing, technology operations, or related fields
  • Strong commercial negotiation, contract management, and vendor governance expertise
  • Proven ability to influence senior business and technology leaders
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementsourcingtechnology operationscommercial negotiationcontract managementvendor governanceperformance managementcompetitive analysisTotal Cost of Ownership (TCO)service level agreements (SLAs)
Soft Skills
influenceleadershipaccountabilitycommunication
Certifications
Bachelor’s degree