Serve as a named resource and partner for Salesforce’s customer organizations focused on High Tech customers
Forge deep relationships with customers and account teams
Maintain awareness of key events, needs, potential risks, and value drivers
Help improve overall technical and operational health of customers
Act as a point of contact for any major customer incidents
Manage expectations and communications through the resolution of customer incidents
Set customers up for success through optimization of the platform, especially during critical peak events

Requirements

Salesforce Certifications (AI Specialist, Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant)
Minimum of 8+ years in Customer Success, Technical Account Management, Consulting, or equivalent experience
Demonstrated ability to work with C-level executives and lead conversations at the intersection of technology and business outcomes
Strong technical fluency across AI, CRM, data platforms, and digital engagement strategies
Deep understanding of Salesforce’s ecosystem, products, and best practices
Proven track record leading efforts across large, cross-functional teams to drive customer success
Exceptional communication, presentation, and influence skills at all organizational levels
Experience managing escalations and resolving critical customer situations
Degree or equivalent relevant experience required

Benefits

time off programs
medical, dental, vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceAICRMdata platformsdigital engagement strategiescustomer successTechnical Account ManagementConsultingescalation managementcross-functional team leadership

Soft Skills

communicationpresentationinfluencerelationship buildingexpectation managementproblem-solvingoperational health improvementcustomer incident resolutionstrategic thinkingstakeholder engagement

Certifications

Salesforce AI SpecialistSalesforce AdministratorSalesforce Platform App BuilderSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantSalesforce Data Cloud Consultant