Salesforce

Senior Product Manager

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Illinois • New York • United States

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Salary

💰 $189,100 - $260,100 per year

Job Level

Senior

About the role

  • Serve as a key driver of Product Operations excellence, optimizing and scaling product development processes to enable consistent, high-impact delivery at enterprise scale.
  • Accelerate the delivery of customer- and employee-facing innovations, ensuring products are high quality, market-ready, and aligned to strategic priorities.
  • Partner closely with Product, Engineering, Design, and cross-functional stakeholders to drive alignment, execution rigor, and shared accountability across the product lifecycle.
  • Operationalize best practices and governance, creating scalable, repeatable frameworks that improve predictability, efficiency, and product outcomes.
  • Own and continuously evolve the end-to-end Product Development Lifecycle, ensuring teams deliver on commitments while maintaining a strong focus on quality, security, and trust.
  • Translate product and operational data into actionable insights, enabling data-driven decision-making and providing clear visibility to executives and key stakeholders.
  • Act as a strategic thought leader and trusted advisor, influencing cross-functional decisions through strong storytelling, analytics, and stakeholder management.
  • Build and sustain strong relationships with senior leaders and external product advisors, helping shape the future roadmap and innovation strategy.
  • Contribute to enterprise planning, prioritization, and goal-setting, gaining a holistic view of the business while ensuring product investments deliver measurable value.
  • Champion a culture of continuous improvement, operational rigor, and customer success, aligned to Salesforce values of Trust, Customer Success, Innovation, and Equality.

Requirements

  • 10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company
  • Strong experience with Agile methodologies, product development frameworks, and tools (i.e. GUS, JIRA, Confluence, Linear, etc.)
  • Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams
  • Strong analytical skills, with experience using data to drive decisions and improve processes
  • Excellent communication skills, with the ability to influence and align cross-functional teams
  • Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail
  • Strong project management skills with an emphasis on driving results and meeting deadlines
  • Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights
  • Familiarity with Salesforce CRM products and platform is a plus, or a deep understanding of customer experience and employee experience management
  • Experience scaling product operations in a high-growth, global organization
  • Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
product operationsproduct managementAgile methodologiesproduct development frameworksstreamlining workflowsdata-driven decision-makingproject managementproduct lifecycle managementanalyticsreporting systems
Soft Skills
communicationinfluencingalignmentattention to detailrelationship buildingstrategic thinkingstorytellingcontinuous improvementoperational rigorcustomer success