Salesforce

Senior Marketplace Operations Strategist

Salesforce

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $99,400 - $136,600 per year

Job Level

Senior

About the role

  • Conduct thoughtful and comprehensive reviews of apps submitted to the Slack Marketplace
  • Exercise excellent judgement on behalf of Slack users, making sound decisions on complex app reviews and sensitive policy issues
  • Act as a resource and point of escalation for other team members
  • Work closely and proactively with our high-touch partners who are building and launching on our platform
  • Take a lead in the curation and management of the Slack Marketplace, building a high quality experience for customers
  • Craft strategies around the submission and review processes, partnering with our Platform, Policy and Security teams
  • Find opportunities and solutions to improve team processes that support the team in scaling and working with partners
  • Propose, plan and lead sophisticated projects and collaborate cross-functionally to see them through to completion
  • Represent our product vision and provide feedback to leadership and in cross-functional meetings

Requirements

  • You are passionate about great customer and developer experiences and have experience working with both
  • You are curious and love learning new skills
  • You enjoy diving into a new app or service to test it thoroughly
  • You know when something is over your head and are not afraid to ask for help
  • You are proactive and frequently propose solutions or ideas to improve our customer or developer experiences
  • You are level-headed and poised when working under deadlines for reviews, especially during busy launches with high-profile partners
  • You can manage your time very well, balancing the regular flow of reviews with the other project work you have to do
  • You regularly seek and provide feedback to improve your own and other people's work
  • You enjoy working as part of a team as well as independently, and really enjoy supporting and mentoring others
  • You have a deep understanding of how APIs work and have built apps before
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API understandingapp testingproject managementprocess improvementapp reviewcustomer experiencedeveloper experiencestrategic planningcross-functional collaborationpolicy compliance
Soft Skills
judgmentproactive problem-solvingtime managementteam collaborationmentoringcommunicationcuriosityadaptabilityleadershipfeedback provision