Senior Manager, Renewals Operations – Strategy Operations
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois • Texas • United States
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Salary
💰 $157,800 - $216,900 per year
Job Level
About the role
- Collaborate with the Senior Director and Team Leads to shape, organize, and maintain the operational roadmap across multiple functions.
- Ensure clear prioritization by helping evaluate effort vs. impact, alignment to corporate initiatives, and capacity constraints.
- Provide program-level governance and coordination for initiatives spanning across teams, ensuring clear ownership, alignment, dependencies, and leadership visibility.
- Support the design and evolution of operational processes, operating cadences, and decision-making frameworks.
- Drive clarity on current-state workflows, problem statements, root-cause insights, and proposed solutions.
- Ensure that cross-functional teams understand the why, what, and how behind operational changes.
- Establish, define, and ensure visibility into KPIs across the Operations teams.
- Coordinate requirements, alignment sessions, working groups, and cross-functional communications.
- Synthesize complex operational topics into concise, clear insights and recommendations.
- Create high-quality decks and narratives for an executive audience.
- Support the Senior Director in preparing strategic reviews, operational readouts, and leadership updates.
- Build business clarity by helping teams articulate root causes, quantify impact, and frame operational problems effectively.
- Surface recurring issues, process gaps, and opportunities for efficiency or simplification.
- Ensure leadership always has a clear view of where the business stands and what actions are underway.
- Support communication narratives that keep teams aligned and prevent rework or misalignment.
Requirements
- Proven ability to operate effectively and influence without direct authority.
- Expert at turning ambiguity into clear problem statements, scoped options, and explicit tradeoffs.
- Exceptional written and verbal communication; able to create crisp decks, decision memos, and clear narratives.
- Strong analytical skills and problem-framing skills with a bias toward business outcomes.
- Experience defining KPIs, operating cadences, and executive-level reporting.
- Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment.
- Degree or equivalent relevant experience required.
- 8+ years of progressive experience in Strategy & Operations, Business Operations, Consulting, or a similar role (preferred).
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI definitionoperating cadencesexecutive-level reportinganalytical skillsproblem framing
Soft Skills
influence without authoritywritten communicationverbal communicationcollaborationself-starterproblem-solvingstrategic thinking