Lead a team of high-performing individuals, including both ICs and People Leaders (PLs), responsible for deep strategy formulation, advanced analytics, and insights generation across the Customer Success Group.
Partner with cross-functional executive leadership across Customer Success and Salesforce to define and deliver strategic projects that enable the business to execute its highest priority, multi-year initiatives.
Leverage advanced data and analytical frameworks to conduct in-depth analyses across all areas of the business (e.g. customer segments / regions / product lines) to develop a comprehensive understanding of key value drivers, identifying major improvement areas and opportunities.
Act as the primary strategic thought partner to various members of the CSG Leadership team, helping to define and solidify the global post-sales strategy across Salesforce.
Serve as the essential connection across cross-functional teams in region and globally (including Customer Success, Sales, Product, Marketing, Support, and other internal groups, etc.), and facilitate collaboration towards achieving common enterprise-level goals and outcomes.

Requirements

10+ years of work experience at a top-tier management consulting firm, investment bank, private equity firm, and/or Strategy & Ops leadership role at a technology company.
BA/BS degree.
Executive experience leading large, cross-functional teams through complex, global change management programs.
Ability to articulately present, influence, and debate recommendations at the C-suite and Board level.
Deep experience with enterprise software or SaaS Go-To-Market (GTM) strategy and execution; preferably in a Senior Sales Strategy role.
Exceptional communication and analytical skills with the ability to distill complex thoughts and multi-phase strategies into simple, actionable, executive-level recommendations.
Familiarity with SQL and Salesforce reporting platforms.
High-energy, team-first attitude: Motivated to work hard in a fast-paced, ever-changing environment to help our growing business.

Benefits

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

advanced analyticsdata analysisSQLSalesforce reportingGo-To-Market strategychange managementstrategic thought partnershipinsights generationcustomer segmentationexecutive-level recommendations

Soft Skills

leadershipcommunicationinfluencepresentationcollaborationanalytical thinkingteam-orientedadaptabilityproblem-solvingstrategic thinking