Lead Solution Engineer
Salesforce
full-time
Posted on:
Location Type: Remote
Location: Netherlands
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Job Level
About the role
- Lead complex B2C and B2B Commerce Cloud sales cycles from discovery through to close, acting as the primary technical advisor
- Develop and deliver innovative, custom solutions that address customer business requirements across retail, fashion, consumer goods, and other industries
- Coordinate the entire solution cycle through close collaboration with Sales, Product, Customer Success, and Partner teams
- Present compelling Salesforce Commerce Cloud solutions to audiences ranging from developers and IT teams through to C-level executives
- Conduct collaborative discovery workshops to understand customer business challenges, technical landscape, and digital commerce maturity
- Translate complex customer challenges into secure, scalable Commerce Cloud architectural solutions
- Provide deep technical guidance on B2C Commerce platform capabilities including PWAKit, OCAPI/SCAPI, performance optimization, data modeling, and DevOps practices
- Design integration architectures connecting Commerce Cloud with payment gateways, tax engines, order management, ERP, marketing automation, and other enterprise systems
- Champion Commerce Cloud best practices for multi-site architecture, internationalization, personalization, mobile commerce, and headless implementations
- Stay current with Commerce Cloud product roadmap and new capabilities, translating these into customer value propositions
- Serve as trusted advisor to customers, understanding their business goals, competitive landscape, and growth strategies
- Articulate the business value and ROI of Commerce Cloud solutions at every level of the customer organization
- Collaborate with System Integrator partners to design comprehensive implementation approaches
- Contribute to the broader Commerce practice through knowledge sharing, best practice development, and mentoring of junior SEs
Requirements
- Solid experience in enterprise eCommerce, digital commerce consulting, solution engineering, or related technical pre-sales roles
- Hands-on experience with Salesforce B2C Commerce Cloud (Demandware platform) or similar eCommerce platform
- Deep understanding of retail operations, merchandising, digital marketing, customer experience, and omnichannel commerce
- Strong technical knowledge of eCommerce architecture including content management, catalog management, promotion engines, order management, payment processing, and fulfillment
- Proven track record of successfully leading complex technical sales cycles and closing enterprise deals
- Exceptional presentation and communication skills with ability to engage audiences from technical practitioners to executive leadership
- Strong business acumen with ability to understand customer P&Ls, business cases, and ROI models
- Experience working in or selling into the North EMEA market with understanding of local retail landscape, consumer behaviors, and regulatory requirements
- Ability to work collaboratively in dynamic, fast-paced team environments
- Proven time management skills with ability to manage multiple concurrent opportunities
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce B2C Commerce CloudPWAKitOCAPISCAPIperformance optimizationdata modelingDevOps practicesintegration architecturespayment processingfulfillment
Soft Skills
presentation skillscommunication skillsbusiness acumencollaborationtime managementmentoringcustomer engagementproblem-solvingleadershipadaptability