Success Architect Director – Service Cloud
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: Indianapolis • Illinois • Massachusetts • United States
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Salary
💰 $188,200 - $273,000 per year
Job Level
Tech Stack
About the role
- oversee team capacity across strategic work streams
- act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG
- manage intake and execution of the success architect engagements
- assess and evolve team capabilities
- ensure tailored consultative engagements that drive product adoption and business outcomes
- represent the voice of the customer
Requirements
- 15+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
- 5+ years of people management or leadership experience, including managing high-performing technical teams
- fluency in English and Portuguese
- understanding of enterprise-grade systems, Salesforce cloud platforms, integrations, and scalable architecture patterns
- strong technical knowledge of Salesforce products and platform
- ideally holds multiple Salesforce Certifications
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessSolution ArchitectureTechnical ConsultingSalesforce productsSalesforce cloud platformsintegrationsscalable architecture patterns
Soft skills
people managementleadershipconsultative engagementcustomer advocacy
Certifications
Salesforce Certifications