Salesforce

SVP, Customer Success, Agentforce and Data 360

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: California • Illinois • United States

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Salary

💰 $349,000 - $440,000 per year

Job Level

Lead

About the role

  • Deliver world-class service for Agentforce and Data 360
  • Guide teams through an agentic transformation in modern customer support
  • Champion AI-powered efficiency and productivity tools
  • Serve as the executive escalation point for high-severity issues
  • Lead proactive engagement models to increase product consumption
  • Scale onboarding programs to ensure successful implementation
  • Lead technical architect resources to proactively engage customers
  • Ensure high-quality delivery of Success Plan offerings
  • Grow and lead a collaborative, outcome-driven Customer Success organization
  • Define and own KPIs across support, adoption, onboarding, technical health, and Success Plans

Requirements

  • Equivalent of 15+ years in Customer Success, technical support, product management, or similar experience
  • At least 5+ years in a senior leadership role leading Customer Success teams at scale
  • Preferred or demonstrated experience working with data and AI technologies
  • Proven ability to inspire, lead, and grow large, global Customer Success organizations
  • Strong understanding of AI, automation, support technologies, and Customer Success platforms
  • Must have experience owning strategy for technical support, adoption programs, and customer health initiatives
  • Demonstrated ability to define the big picture while also sweating the details
  • Exceptional communicator, both written and oral, with an executive presence and storytelling ability
  • Expert in support automation and Customer Success operations
  • Degree or equivalent relevant experience required
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successtechnical supportproduct managementAI technologiesautomationsupport technologiescustomer health initiativesstrategy developmentKPI definitiononboarding programs
Soft skills
leadershipinspirationcommunicationstorytellingcollaborationoutcome-driven mindsetexecutive presencedetail-orientedproactive engagementteam guidance