Salesforce

LATAM, Employee Benefits Manager/Sr Manager

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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Job Level

Senior

About the role

  • Own and drive: benefits strategy across LATAM, ensuring alignment with business goals and market trends.
  • Partner closely with HR leaders, Finance, and Legal teams to design, optimize, and scale benefit offerings that support talent attraction, retention, and employee well-being.
  • Continuously evaluate program effectiveness, identifying opportunities for innovation and improvement.
  • Lead annual benefit renewals: Manage the end-to-end renewal process for key benefits programs such as healthcare, retirement, life & disability insurance, and well-being initiatives.
  • Work closely with external partners (brokers, insurers, and vendors) to negotiate competitive rates, enhance service levels, and ensure compliance with local regulations
  • Design and implement new benefit programs: Lead the development, execution, and governance of new benefit initiatives to enhance employee experience and competitiveness in the market.
  • Collaborate with key stakeholders to assess feasibility, define project plans, and oversee implementation.
  • Drive operational excellence by ensuring new programs integrate seamlessly into existing HR and Payroll systems, maintaining regulatory compliance and operational efficiency.
  • Analyze market trends and benchmarking data: Stay ahead of the curve by conducting ongoing research and benchmarking studies to assess market competitiveness, cost trends, and employee preferences.
  • Utilize data from global and regional surveys, third-party providers, and industry networks to identify gaps and opportunities.
  • Provide strategic recommendations to enhance benefit offerings, improve cost efficiency, and elevate employee satisfaction.
  • Act as a strategic advisor: Be a trusted thought partner for senior leaders, HRBPs, and Finance teams, offering expert guidance on complex benefits-related decisions.
  • Support workforce planning by providing data-driven insights on benefits costs, compliance considerations, and evolving employee expectations.
  • Ensure alignment with broader Total Rewards and Talent strategies, proactively identifying ways to enhance employee value proposition.
  • Support M&A integrations: Work closely with Corporate Development, Legal, and HR teams to assess existing benefits structures, identify potential gaps, and develop an integration roadmap.
  • Lead efforts to harmonize benefits programs, ensuring a smooth transition for employees while mitigating risks related to compliance, costs, and experience.
  • Be the escalation point (Tier 3) Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution.
  • Act as a liaison between employees, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy.
  • Proactively identify trends in escalations and recommend process improvements or policy adjustments to enhance service delivery.

Requirements

  • 7-10+ years of experience in Rewards/Benefits , with a strong focus on LATAM.
  • Extensive hands-on experience in designing, implementing, and managing benefits programs across multiple countries.
  • Proven end-to-end experience leading benefits in Mexico, Brazil, and Argentina is required, with no exceptions.
  • Proven leadership in benefits strategy , Strong experience in managing external vendors and brokers, negotiating contracts, and ensuring high-quality service delivery.
  • A track record of leading complex benefits projects and successfully executing regional or global initiatives
  • Exceptional project management skills with the ability to manage multiple initiatives Ability to juggle multiple priorities, work cross-functionally, and lead high-impact projects from conception to execution.
  • Strong analytical mindset , Proven ability to interpret and analyze benefits-related data, such as market benchmarking, claims trends, and cost modeling.
  • Comfortable using data insights to make informed recommendations, optimize program costs, and improve employee experience.
  • Excellent communication & stakeholder management skills – Strong ability to translate complex benefits concepts into clear, engaging, and impactful communications for diverse audiences, including employees, HRBPs, business leaders, and external partners.
  • Skilled in building relationships, influencing senior stakeholders, and driving alignment across global and regional teams
  • Technology Fluency: Experience operating and optimizing HR analytical tools (e.g., Workday, dashboards, Google, Microsoft Excel) and a practical understanding of how AI and automation can be leveraged to streamline workflows
  • Fluent English is required, along with professional fluency in Spanish or Portuguese.
  • Proficiency in both languages is a strong plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
benefits strategybenefits program designbenefits managementproject managementdata analysiscost modelingmarket benchmarkingnegotiationcomplianceemployee experience
Soft skills
leadershipcommunicationstakeholder managementrelationship buildinginfluencinganalytical mindsetcross-functional collaborationproblem-solvingempathystrategic advising