Salesforce

Customer Success Manager

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • New York • United States

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Salary

💰 $135,400 - $227,000 per year

About the role

  • Advise and guide a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services.
  • Provide coaching, project management, and consultation to customers to discover their business needs and challenges.
  • Work closely with enterprise customers to understand their motivation, business drivers, strategic goals, and desired business outcomes.
  • Lead a cross-functional partnership across named customers and Slack to identify new platform differentiation opportunities.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Craft joint customer success plans including agreed upon scope, goals, timelines, success metrics, and barrier overcoming plans.
  • Facilitate workshops on best practices including sponsorship, governance, and adoption techniques.

Requirements

  • Relevant work experience in customer-facing customer success, account management or strategic consulting roles
  • SaaS experience preferred
  • Consider program management a strength and have experience using joint sponsorship to execute against deadlines within a sophisticated organization
  • You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Slack administrators, developers, and day-to-day users of the software
  • Ability to cultivate and own VP+ executive sponsor relationships
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Experience in an enterprise solution sales environment and ability to partner with Account Executives in their development and closure of sales opportunities is preferred
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer successaccount managementstrategic consultingSaaS
Soft skills
communicationtrust buildingdiplomacytactpoise under pressure