Operations Manager – Data Analytics
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • Texas • United States
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Salary
💰 $127,200 - $174,900 per year
About the role
- Own the end-to-end program management of priority analytics initiatives (e.g. forecasting modernization, attrition predictor rollout, attrition reporting enhancements, SPS dashboards).
- Build, maintain, and continuously optimize program plans, milestones, RAID logs, and delivery calendars.
- Track progress across multiple workstreams, identify risks/blockers early, and drive mitigation plans.
- Coordinate recurring program meetings, working sessions, and steering committees with clear agendas and follow-through.
- Ensure cross-functional alignment on requirements, timelines, and responsibilities.
- Create high-quality, visually compelling presentations that translate analytical insights, roadmap updates, and program status into simple, actionable narratives for leadership.
- Prepare leadership readouts, status summaries, and cross-functional updates across Renewals, Success Plans, Sales Strategy, and Finance.
- Maintain a consistent drumbeat of communication across program stakeholders.
- Help prioritize incoming requests to ensure the Data & Analytics team stays focused on the highest-value work.
- Drive standardization of workflows, documentation, templates, and operational processes.
- Establish routines (weekly standups, OKR tracking, roadmap reviews) to strengthen execution and accountability.
- Act as the connective tissue between analytics teams and stakeholders across Sales Strategy, Finance, CS Ops, Product Growth Strategy, and Engineering.
- Ensure business requirements are well understood and reflected in analytics deliverables.
- Support adoption and stakeholder engagement for new dashboards, models, and analytics products.
Requirements
- Bachelor’s degree in Business, Operations, Project Management, Analytics, or related field
- 5+ years of experience in program management, operations management, or PMO roles—preferably within analytics, data, SaaS, or go-to-market organizations.
- Demonstrated ability to manage complex, multi-stakeholder programs with tight timelines.
- Exceptional communication skills, both written and verbal.
- Outstanding presentation and storytelling skills: must be able to craft executive-ready slides that simplify complex topics.
- Strong organizational skills and attention to detail.
- Experience with project management tools (Asana, Smartsheet, Jira, Monday.com, etc.).
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementoperations managementanalyticsdata analysisproject management
Soft skills
communication skillspresentation skillsstorytelling skillsorganizational skillsattention to detail
Certifications
Bachelor’s degree