Director of Engineering – IT Service Management
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California • Illinois • United States
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Salary
💰 $216,300 - $313,700 per year
Job Level
Tech Stack
About the role
- Provide hands-on leadership and mentorship to software engineers
- Ensure ITSM platform architecture and execution adhere to standards
- Collaborate with stakeholders to define service requirements
- Oversee platform stability and incident management
- Champion adoption of leading technologies for service delivery
Requirements
- 10+ years of experience in software engineering
- At least 5 years in a leadership role
- Deep experience in ITSM systems and processes
- Comprehensive understanding of software development methodologies
- Exceptional problem diagnosis and solution skills
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software engineeringITSM systemssoftware development methodologiesproblem diagnosissolution skills
Soft skills
leadershipmentorshipcollaborationstakeholder engagementincident management