Salesforce

Account Executive – Contact Centre Specialist, Public Sector

Salesforce

full-time

Posted on:

Location Type: Office

Location: Sydney • Australia

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Tech Stack

Cloud

About the role

  • Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
  • Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
  • Partner with Solution Engineers, Industry Specialists ( such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.
  • Build relationships with key decision-makers across local, state, and federal government.
  • Understand policy, compliance, procurement, and security requirements relevant to the public sector.
  • Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.
  • Represent Salesforce at industry events, roundtables, and stakeholder engagements.

Requirements

  • Proven success as an Account Executive or similar sales role in SaaS or enterprise technology
  • Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI
  • Recognised subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally
  • Experience selling into the public sector and/or strong knowledge of government processes and buying cycles
  • Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success
  • Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels
  • A collaborative, high-integrity approach to sales with a team-driven mindset
Benefits
  • Volunteer Opportunities : Seven paid volunteer days annually and donation matching for approved charitable contributions.
  • Comprehensive Insurance : Health, Life, Trauma, and Income Protection Insurance.
  • Wellness Allowance : A monthly allowance to support your wellbeing.
  • Flexible Leave Policies : Including parental leave and flexible time-off arrangements.
  • Perks and Discounts : Access to exclusive discounts and additional employee benefits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaScustomer service transformationcontact centre environmentAIautomationvoicedigital channelsagent enablementsales cyclesconsultative sales
Soft skills
collaborationinfluenceeducationbusiness acumenstakeholder engagementintegrityteam-driven mindset