Customer Success Manager – Director, Expansion & Growth
Salesforce
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $145,200 - $293,900 per year
Job Level
Lead
Tech Stack
ERP
About the role
- Serve as the single point of customer accountability responsible for orchestration, value realization, adoption, and expansion
- Orchestrate the Relationship
- Drive Consumption
- Remove Barriers
- Demonstrate ROI
- Trusted Advisor
- Executive Relationships
- Identify New Use Cases
- Drive Expansion
- Voice of the Customer
- Build and nurture a 'Champion Network' or 'Center of Excellence' (CoE) within the customer organization
Requirements
- 8+ years of work experience
- at least 5+ years in Customer Success, Enterprise Sales, Professional Services, or Consulting with an enterprise SaaS solution
- Experience working with complex enterprise software (ERP, MRP, supply chain, or workflow systems)
- Proven track record of managing consumption-based accounts, driving utilization, and managing credit/usage burn-downs
- A strategic, customer-centric approach to problem-solving to drive business value
- Exceptional communication and presentation skills
- Strong project management skills
- Ability to thrive in fast-paced, high-growth environments
- Deep curiosity and fluency with AI and emerging technologies
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessEnterprise SalesProfessional ServicesConsultingSaaSERPMRPsupply chainworkflow systemsproject management
Soft skills
customer-centric problem-solvingcommunication skillspresentation skillsstrategic thinkingrelationship buildingadaptabilitycuriositytrustworthinesscollaborationleadership