Senior Director of Product
Almedia
Director, Product Management – Service Cloud
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Drive product adoption of Service Cloud through the creation of scalable processes and assets
- Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
- Own the engagement strategy for the Service Cloud Product team with the Service Cloud ecosystem in EMEA
- Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media
- Deliver regular enablement content to support customer success and adoption of key capabilities
- Evangelize innovation (e.g. Agentforce agentic AI solutions) in the context of Service Cloud
- Feed strategic customer requirements into the Product team and drive resolution of strategic customer requests
Requirements
- 10+ years of experience in product management
- Service Cloud or similar is essential
- Proven track record of leading product teams and delivering successful software products
- Strong understanding of Salesforce CRM systems and their applications in business environments
- Exceptional leadership, communication, and interpersonal skills
- Ability to think strategically and execute tactically
- Experience leveraging data and insights to drive decision-making
- Passion for customer success and a deep commitment to delivering exceptional customer experiences
- 30% Travel
Benefits
- Our benefits and resources support you to find balance and be your best
- Accommodations for disabilities in the recruitment process
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementService CloudSalesforce CRMdata analysissoftware product deliverycustomer engagement strategyenablement content creationinnovation evangelismagentic AI solutions
Soft skills
leadershipcommunicationinterpersonal skillsstrategic thinkingtactical executioncustomer success focuscommitment to customer experience
