Sales Consulting

Payroll

• Oversees the ongoing training, testing, and certification of employees in Lean and Green Belt methodologies, while fostering a culture of continuous improvement across HR operations
• Leads the integration of Lean Six Sigma to optimize HR processes, reduce inefficiencies, elevate quality, and ensure achievement of defined efficiency targets
• Manages the annual maturity assessment for HR processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation
• Collaborates with the HR GPO and key stakeholders to identify, prioritize, and drive process improvement opportunities aligned with operational and GBS objectives
• Leads initiatives to enhance process management, governance, and reporting frameworks, ensuring end-to-end ownership, accountability, transparency, and seamless service delivery consistency across geographies
• Oversees Governance with Ops Excellence Ambassadors within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives
• Responsible for developing and driving the Automation Roadmap, partnering with business analysts and developers to ensure automation initiatives are aligned with strategic business goals and deliver measurable benefits
• Provides leadership and strategic direction, fostering collaboration, knowledge sharing, process standardization, and operational consistency across regions in coordination with the GPO
• Acts as a central point of contact for operational excellence initiatives across the Tower, guaranteeing measurable improvements in quality, efficiency, customer satisfaction, and overall operational performance.

HR & Payroll Operations Excellence Lead