Technical Customer Support, German

Sales Consulting

Technical support role providing assistance to German-speaking customers through phone inquiries. Ensuring customer satisfaction through effective communication and problem-solving.

Posted 6/13/2026full-timeBucharest • 🇷🇴 RomaniaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle customer inquiries via phone calls
Provide accurate technical information regarding products
Troubleshoot customer issues and offer clear, effective solutions
Escalate complex cases when necessary, following internal procedures
Document interactions accurately in CRM systems
Meet quality, productivity, and customer satisfaction targets
Maintain a customer-focused, empathetic, and professional communication style.

Requirements

What you’ll need

Fluent in German (spoken and written) – C1 level
Strong communication and problem-solving skills
Customer-oriented mindset with attention to detail
Ability to work independently and manage multiple tasks
Basic computer skills and familiarity with digital tools
Previous experience in customer support or a contact center is an advantage, but not mandatory.

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong communication skillsproblem-solving skillscustomer-oriented mindsetattention to detailability to work independentlymanage multiple tasksempathetic communicationprofessional communication