Salamander Washington DC

Marketing

• Own the management of five social media accounts across Facebook, Instagram and LinkedIn
• Maintain website CMS, auditing daily for changes and accuracy
• Maintain brand standards as it relates to photography selection and copy, and Forbes requirements
• Maintain and update sales materials and presentations in conjunction with tradeshow calendar
• Oversee and coordinate on-property printing needs and processes with approved print vendors

Marketing Coordinator

Communications

• Own the management of five social media accounts across Facebook, Instagram and LinkedIn.
• Including drafting posts and daily community management and profile maintenance.
• Respond to social media comments and direct messages in conjunction with the marketing manager, and to reviews via Revinate (as needed).
• Maintain website CMS, auditing daily for changes and accuracy, keeping up to date with the latest information and events.
• Maintain brand standards as it relates to photography selection and copy, and Forbes requirements.
• Maintain and update sales materials and presentations in conjunction with tradeshow calendar, providing sales team with appropriate resources.
• Maintain inventory of print collateral and ensure outdated materials are discarded, including guestroom materials, menus, signage, etc.
• Dropbox File Maintenance - oversee photo management and file storage in conjunction with home office to ensure new imagery is added in an organized manner (including usage rights) and outdated imagery is removed from property library and use.
• Maintain and update property profiles and offers on third party partner sites and portals including Google, Preferred Hotels, Virtuoso, CVent, Tripadvisor, Forbes, Group Representation Firms, etc.
• Prepare presentation material for sales presentations as needed by sales and other revenue generating areas.
• Identify and keep updated local and regional listing sites and post resort events for all revenue areas including Food and Beverage, Spa, Golf, Rooms. (ie. Destination DC, etc.)
• Oversee and coordinate on-property printing needs and processes with approved print vendors, and complete purchase orders.
• Assist with email and campaigns as needed including proofing and image edits.
• Assist amenity requests for media and influencers, if needed.
• Assist Marketing Manager with monthly marketing meeting minutes.
• Assist with additional marketing tasks as assigned by the Marketing Manager.

Communications & Sales Coordinator

Director

• The Director of IT’s primary function will be to ensure that the Property’s technology assets are functioning efficiently, effectively and are properly protected through the daily management of the IT Department and all of its resources.
• In addition, the Director of IT will accomplish the responsibilities as outlined below.
• The Director of IT will be responsible for coordinating end-user support including administration, security, installation, configuration, and troubleshooting of hardware and software.
• This will include developing and maintaining documentation for operation of the computer systems and software licensing.
• In addition, the Director of IT will be expected to make recommendations for improvements and enhancements to existing systems.
• The Director of IT will also work on assigned projects related to property systems, hardware and software vendors.
• The Director of IT will be actively involved in budgeting and planning support for guest and group technology issues in all public space, guest and meeting rooms required.
• The Director of IT will be available to provide after-hours error resolution for property systems as needed. This will include being on call for after hour issue resolution.
• Execution of network security, stability, and survivability directives.
• Manage the IT staff (one IT Specialist)
• Provide ongoing education and training of subordinate and user department personnel regarding the development and use of business systems.
• Manages the Capital Budget process for all system related items
• Manage the IT department’s annual operational budget as well as the budget for the overall IT environment
• Maintain Resort’s PCI compliance status and provide quarterly/annual reports to CFO as required
• Plan, coordinate and execute special projects as necessary
• Interacts with Resort Executive Team, Management Team, Staff, and Guests to resolve technology related issues and provide guidance on future projects
• Plan, design, test, and implement configuration changes for servers and software
• Responsible for all data backup and restoration functions
• Researching technology solutions pertinent to ongoing or future IT implementations
• Act as vendor liaison for resolution of errors and maintenance of existing systems
• When applicable work with Resort departments to develop criterion for software system implementation, upgrades and enhancements.
• After-hours pager duty on a scheduled basis as part of a rotation.
• Attend all monthly and required Resort meetings.
• Plan, design, test, and implement configuration changes for servers and software.
• Elevate issues as appropriate to corporate IT resources.
• Complete corporate IT projects and requirements as specified.
• Maintain documentation of all systems, software and hardware.
• Liaise and cooperate with the Telecom Operation.
• Responsible for the updating and maintenance of department mailboxes and distribution lists.
• Provide and / or coordinate training for end users on resort systems. Director is held accountable for all duties of this job and other duties as assigned.

Director of Information Systems

Controller

• Support the Director of Finance in the achievement of resort goals and the maintenance of adequate controls over all areas of resort operations.
• Ensure timeliness and accuracy of reports prepared by accounting staff.
• Enforce the maintenance of company policies and procedures.
• Review, analyze and maintain accuracy of all Property Management System (PMS) and Point of Sales (POS) data posted to the back office accounting software.
• Provide training to other departments on required accounting procedures and policies.
• Maintain integrity and accuracy of PMS data base, including but not limited to posting masters, package set up, transaction code classifications and routing.
• Review posting masters at month end.
• Balance Advanced Deposit Ledger, A/R City Ledger, and Guest Ledger to PMS systems.
• Assist in month end closing procedures, prepare month end journal entries, closing schedules and month end accruals.
• Book all prepaid entries.
• Prepare month end reports, such as bank statements, trial balance, and general ledger for distribution to departments.
• Analyze, review and reconcile balance sheet accounts on a monthly basis and reconcile bank accounts and prepare treasury reports.
• Analyze and review monthly Profit and Loss statements for accuracy and assist in department P&L reviews with managers using USALI 12 th Edition.
• Assist in annual budgeting and monthly forecasting process with departments.
• Review Revenue, Labor, and Expense to ensure alignment with Manage/train accounting staff.
• Prepare and file monthly and quarterly sales tax, Vault tax, income and Expenses, town tax and occupancy tax returns.
• Organize and lead monthly credit and accounting meetings.
• Assist in preparation of any ad-hoc reports on as needed basis required by Process weekly payroll.
• Prepare payroll reports and book journal entries weekly.
• Review, verify and communicate with department heads on time & attendance reports daily/weekly.
• Process PTO, Tips allocation reports and other various entries in time & attendance system.
• Process 401k, garnishment and other deductions weekly.
• Communicate any issues with ADP on an as-needed basis.
• Advise Management of any regulatory/compliance issue.
• Review Time clock edits and entries.
• Lead Weekly Labor meeting and review Overtime with managers.
• Review new hire data in the system.

Assistant Financial Controller

Manager

• Responsible for leading the reservations process, to effectively maximize top line revenue for the hotel.
• Manages the reservations sales team to achieve revenue and service goals.
• Lead the reservations sales agents to achieve revenue and service goals according to Forbes standards and company guidelines.
• Motivate and direct the team to properly enter leads and records calls in accordance with Revinate reservations sales best practice.
• Listen to and review calls with reservations sales agents for coaching and scoring of calls.
• Develop the sales skills of the team.
• Understand Revinate reporting and be able to analyze weekly and monthly KPI scores.
• Communicate accurate and thorough information on the hotel accommodations, packages, promotions, services, and amenities to guests and staff.
• Manage the reservations email inbox and ensure inquiries and requests are answered to service standards.
• Handle travel agent commission processing and inquiries, including reconciliation of third party booking sites and voice agent commissions.
• Draft Standard Operating Procedures (SOPs) pertinent to reservations and ensure they are followed.
• Support the group housing process as needed, working with the sales team, service departments, and clients.
• Assist Director of Revenue Management in reporting on all pertinent pace, reservations booking data, channel and rate production, trends, and competitive activity.
• Assist to manage room inventory, pricing, and distribution channels.
• Support the revenue and yield process in achieving revenue goals.

Marketing Coordinator

Communications & Sales Coordinator

Director of Information Systems

Assistant Financial Controller

Reservations Manager