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Salamander Washington DC

IT Specialist

Salamander Washington DC

IT Analyst providing end user support and ensuring systems operate properly at Salamander Collection. Involves troubleshooting technology and assisting with daily operations in a luxury hospitality environment.

Posted 4/23/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $35 - $38 per hourWebsite

About the role

Key responsibilities & impact
  • Provide end user support and ensure all property systems are operating properly
  • Function with minimal supervision and adapt to changes
  • Assist department leadership with daily operations, user support, and implementation of new technologies
  • Work with 3rd party vendors to resolve software issues
  • Serve as a liaison between the user and the vendor
  • Analyze and report on support data to determine the best solutions

Requirements

What you’ll need
  • Must have help desk experience
  • Must understand property technology systems such as PMS & POS
  • Familiarity with industry systems including Agilysis, Opera, Springer-Miller, YellowDog, Nuvola
  • Must understand & know how to troubleshoot networking issues (Cabling, WiFi, VLANS, Switches, DHCP, Domain Controller)
  • Must have experience in PC setup and troubleshooting
  • Must have basic printer, scanner & peripheral troubleshooting
  • Must have experience using Zendesk and Autotask help desk tools
  • Preferred experience in Active Directory Management
  • Exceptional interpersonal, clear verbal and written communication skills
  • Must have attention to detail, ability to multi-task, and experience handling guest service issues

Benefits

Comp & perks
  • Competitive wages and benefits
  • Employee discounts for golf, tennis, spa, beach, water sports, equestrian, shopping or relaxation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
help desk experiencetroubleshootingPC setupnetworking issuescablingWiFiVLANsswitchesDHCPdomain controller
Soft Skills
interpersonal skillsverbal communicationwritten communicationattention to detailmulti-taskingguest service handling