Saks OFF 5TH

Operations

• Develop and execute operational strategies that drive efficiency, cost savings, and superior store performance.
• Oversee day-to-day store operations, ensuring compliance with company policies, procedures, and standards.
• Identify and implement process improvements to enhance operational consistency and effectiveness across locations.
• Lead initiatives to optimize staffing models, labor management, and operational workflows.
• Collaborate with cross-functional partners to ensure the delivery of a consistent and exceptional in-store experience.
• Develop strategies to enhance customer engagement, loyalty, and satisfaction, aligning with Saks Off 5th’s brand values.
• Establish and track performance metrics to evaluate the success of operational and customer experience initiatives.
• Foster a culture of accountability, continuous learning, and innovation within the team.
• Provide clear direction, set measurable goals, and regularly assess team performance against KPIs.

Director, Store Operations