Saint Francis Health System

Patient Access

• Coordinate accurate scheduling of multiple outpatient diagnostic appointments across health system locations and departments
• Schedule appointments based on resource availability while reducing service delays
• Accept and prioritize incoming phone calls
• Triage information for urgent procedure requests
• Send critical requests for supplies and services to appropriate personnel to support early ordering and pre-authorization processes
• Obtain necessary information according to department procedures and provide directed instructions
• Schedule correct procedures and enter orders accurately into the clinical system
• Identify patients accurately in the Master Patient Index and assign correct Medical Record and Account Numbers
• Serve as liaison and communication point among patients, customers, staff, offices, departments, employees, and healthcare professionals
• Communicate schedule changes early and accurately to maximize scheduling efficiency

Patient Access Scheduler I – Diagnostic

Nurse

• Provides administrative and clinical support to the hospital and treatment teams
• Communicates with providers about reimbursement issues
• Participates in treatment teams and committees
• Gathers and prepares clinical/treatment information for authorization
• Assists in discharge planning
• Reviews patient eligibility and benefits for level of care utilization
• Investigates and prepares appeals for insurance companies

Patient Access Scheduler I – Diagnostic

Utilization Management Nurse, RN