SailPoint

Customer Success Manager

SailPoint

full-time

Posted on:

Location Type: Remote

Location: New Zealand

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About the role

  • Manage the business relationship between SailPoint and assigned client accounts; responsible for protecting and growing the revenue base of your portfolio
  • Provide thought leadership to clients on best practices of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organizations and provide recommendations based on an in-depth understanding of how the platform solves those problems.
  • Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could influence the clients’ ongoing use of SailPoint’s products and services
  • Create and implement customer success plans that outline business objectives, success metrics, potential challenges, tasks, owners and timelines.
  • Act as the liaison for technical inquiries, issues or escalations. This will include working with Support, Engineering, Professional Services, Product Management and others as needed.
  • Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
  • Identify renewal risk and collaborate with internal teams to remediate and ensure successful on-time renewal.

Requirements

  • Strong customer facing skills (executive presence, writing skills, phone skills). Demonstrates a highly professional demeanour
  • Strong consulting skills. Ability to gather and analyse information and produce strategic insights into organizational and technical challenges
  • Ability to communicate technical details to a non-technical audience. Ability to foster credibility with both technical and executive audiences
  • Ability to set and communicate expectations; skill in mediating and resolving problems
  • Must be highly organized and able to prioritize and process several tasks concurrently
  • Ability to build lasting relationships based on trust
  • Takes ownership of customer issues and drives to resolution
  • Self-motivated, proactive, strong work ethic, creative, customer-centric mindset
  • Bachelor’s degree or equivalent work experience (technical degree or master’s degree a plus).
Benefits
  • SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
  • Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
  • SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
identity managementcompliancerole managementaccess request managementcustomer success plansstrategic insightsproblem resolution
Soft Skills
customer facing skillsconsulting skillscommunication skillsorganizational skillsrelationship buildingself-motivatedproactivestrong work ethiccreativecustomer-centric mindset