SAI360

Customer Success Manager

• Role drives partner-customer retention, contract renewals, and channel partner success for US and EMEA.
• Serve as strategic point of contact for a portfolio of channel partners to maximize value from SAI360 solutions and identify growth opportunities.
• Based in EST; willing to work flexible hours to accommodate EMEA partners.
• Channel Partner Success: build relationships, provide training/resources, and align with internal teams.
• Monitor partner satisfaction and engagement; drive joint success plans; mitigate risks.
• Own end-to-end renewal process and collaborate to structure renewal proposals and upsell opportunities.
• Forecast renewal pipeline and contribute to revenue retention targets.

Global Partner Success Manager