Lead day-to-day operations ensuring consistent execution across products, platforms, and services;
Partner with executive leadership to develop and implement operational strategies aligned with organizational goals and growth objectives;
Establish operational priorities, capacity plans, and resource allocation models to support scaling initiatives.
Design, document, and execute new processes to enhance efficiency, quality, and scalability;
Develop and monitor key performance indicators (KPIs), service-level agreements (SLAs), and operational dashboards;
Identify operational risks and bottlenecks; implement mitigation strategies, corrective plans and AI first workflows.
Develop and manage operational budgets, forecasts, and cost-control initiatives;
Analyze operational spend, and unit economics to improve margins and financial performance;
Support business cases for new programs, tools, or operational investments.
Proven ability to implement new systems globally such as Jira and Smartsheets, and ability to implement systems integrations;
Ability to work cross-functionally to develop implementations strategies and run projects to smooth execution;
Implement pricing changes or new pricing models in excel and Salesforce.com and be point person for questions.

Requirements

Bachelor’s degree in business, Operations, Engineering, or a related field
Proven experience of operational excellence, including leadership roles within software, SaaS, or technology-enabled services
Demonstrated experience operating in a private equity–backed or similarly metrics-driven environment
Advanced excel skills required
Expert of Jira, Smartsheets and Salesforce.com is critical to success
Strong track record of scaling operations, improving margins, and implementing disciplined operating processes
Proven people leadership and cross-functional influence at senior levels
Experience with Lean, Six Sigma, or other continuous improvement frameworks
Experience supporting rapid growth or transformation in a software and/or e-learning organization
Operational rigor and execution discipline
Financial and commercial acumen with data-driven decision making
Change leadership in high-growth environments
Clear, executive-level communication.

Benefits

Health Insurance
Accident Insurance
Monthly sports allowance
Quarterly wellness days
Bonus incentive Plan
Annual leave as per local law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational excellenceadvanced excelsystems integrationsKPI developmentSLAsoperational budgetscost-controldata-driven decision makingLeanSix Sigma

Soft Skills

people leadershipcross-functional influenceexecutive-level communicationchange leadershipoperational rigorexecution disciplinestrategic planningrisk managementproblem-solvingcollaboration