Sagility

Customer Service Representative – Healthcare

Sagility

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $16 per hour

Job Level

Junior

About the role

  • Coordinate credentialing and re-credentialing of healthcare providers (physicians, allied health professionals, and facilities)
  • Verify provider qualifications, including education, training, licensure, certifications, work history, and malpractice coverage
  • Follow processes and procedures to ensure compliance and accuracy for verification and documentation
  • Review data and be able to identify gaps in histories, education or required certifications
  • Meet timelines and productivity requirements in a work-from-home environment
  • Provide feedback for process improvement
  • Other duties as assigned

Requirements

  • High School Diploma or equivalent
  • At least 1 year of experience in a call center environment
  • Basic knowledge of the U.S. healthcare system
  • Strong written and verbal communication skills
  • Close attention to detail and the ability to follow structured processes
  • Comfortable navigating multiple computer applications
  • Typing speed of 25 WPM or higher
  • Exceptional interpersonal, customer service, problem-solving, oral and written communication, and conflict resolution skills
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Ability to understand basic data and take appropriate action.
  • Ability to drive individual efficiency and productivity through effective and efficient metric management.
  • Must be self-directed and able to meet quality and performance metrics on a daily basis
  • Strong attention to detail
Benefits
  • Paid virtual training
  • Comprehensive medical, dental, and vision coverage (after 90 days)
  • Daily Pay option
  • Paid Time Off (PTO)
  • 401(k) with employer contribution
  • Life Insurance, Short-Term & Long-Term Disability
  • Flexible Spending Account
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee wellness and engagement programs
  • Career advancement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
credentialingre-credentialingprovider qualifications verificationdata reviewtyping speed 25 WPM
Soft Skills
strong written communicationstrong verbal communicationattention to detailinterpersonal skillscustomer serviceproblem-solvingconflict resolutionself-directedefficiency management
Certifications
High School Diploma