SageSure

Senior Manager, Claims Specialty Operations

SageSure

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Provide leadership and strategic oversight for Specialty Operations
  • Promote customer service excellence by building empathy and passion for the customer experience
  • Responsible for performance management, administration, training, development, and coaching of multiple teams
  • Analyze complex trends and take strategic action to avoid recurrence
  • Promote a culture committed to identifying process efficiencies
  • Ensure claims meet or exceed quality and regulatory requirements

Requirements

  • Bachelor’s degree in a relevant field
  • 10+ years of property claims experience
  • 4+ years of property claims leadership experience
  • Experience fostering and managing key vendor partnerships at a strategic level
  • Proven ability to effectively communicate complex technical and business items clearly and succinctly, both written and verbally
  • Proven ability to work effectively across technical and business-oriented stakeholders
  • Proven ability to lead department-wide initiatives with limited oversight.
Benefits
  • Customer service excellence training
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
property claims experienceperformance managementadministrationtrainingdevelopmentcoachingprocess efficienciesregulatory requirementsvendor partnershipsstrategic action
Soft Skills
leadershipcustomer service excellenceempathycommunicationcollaborationstrategic oversightanalytical skillsinitiativeproblem-solvingteam management
Certifications
Bachelor’s degree