Claims Optimization Program Manager
SageSure
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control.
- Establishing the strategy, operational framework, performance standards, and governance model for the Direct Repair Program while partnering closely with relevant teams.
- Identifying, evaluating, and recruiting qualified mitigation and reconstruction vendors.
- Aiding in contract development in partnership with Vendor Management, Legal and Procurement.
- Collaborating with Claims leadership to embed the DRP model into claim workflows.
- Defining and implementing KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates.
Requirements
- Bachelor’s degree in a relevant field; advanced degree or industry certifications a plus.
- 7–10 years of experience in property claims, vendor management, contractor network management, or program leadership.
- Direct experience building or managing a Direct Repair Program or contractor network preferred.
- Strong understanding of property estimating platforms (e.g., Cotality) and repair cost drivers.
- Experience managing third-party vendor performance.
- Demonstrated ability to build programs from concept to execution.
- Strong financial acumen with the ability to measure severity, leakage, and operational impact.
- Excellent communication and stakeholder management skills.
- Ability to operate independently in an ambiguous, build-mode environment.
- Strong analytical skills with experience developing KPIs and executive-level reporting.
Benefits
- Generous health benefits and perks
- Tuition reimbursement
- Wellness allowance
- Paid volunteer time off
- A matching 401K plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
property claimsvendor managementcontractor network managementDirect Repair Programproperty estimating platformsrepair cost driversKPI developmentfinancial acumenexecutive-level reporting
Soft Skills
communicationstakeholder managementanalytical skillsindependent operationprogram development
Certifications
Bachelor’s degreeadvanced degreeindustry certifications