SageSure

End-User Computing, IT Support Administrator

SageSure

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AzureCloud

About the role

  • Provide Tier 1 and Tier 2 support for Windows 10/11 devices, Microsoft 365 applications, and approved SaaS tools
  • Support users across Exchange Online, Outlook, Teams, OneDrive, and SharePoint Online
  • Assist with user account administration in Entra ID (Azure AD), including user creation, licensing, group membership, and access troubleshooting
  • Provision and support endpoints using Microsoft Intune, including device enrollment and Autopilot support, compliance policies and security baselines, application installation and troubleshooting
  • Support remote users in a zero-trust environment, including Zscaler connectivity and access issues, CrowdStrike agent health and user impact troubleshooting, Proofpoint quarantine, phishing reports, and email delivery issues
  • Assist users with MFA, Conditional Access, and authentication issues
  • Support onboarding and offboarding processes for employees, including device setup and access validation
  • Escalate complex or security-related issues to Systems Administration or Security teams as appropriate
  • Document solutions and contribute to internal knowledge bases and support documentation
  • Maintain a high level of customer service while managing multiple requests and priorities

Requirements

  • 2–4 years of experience in IT support, desktop support, or end-user computing roles
  • Strong working knowledge of Windows 10/11 and Microsoft 365 applications
  • Familiarity with Entra ID (Azure AD) and cloud-based user administration
  • Experience supporting devices managed by Microsoft Intune
  • Ability to troubleshoot hardware, software, identity, and connectivity issues
  • Experience supporting remote or distributed workforces
  • Strong communication skills and a customer-first mindset
  • Ability to work independently while following documented procedures
Benefits
  • generous health benefits and perks
  • tuition reimbursement
  • wellness allowance
  • paid volunteer time off
  • matching 401K plan
  • opportunity for remote work
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 10Windows 11Microsoft 365Entra IDAzure ADMicrosoft IntuneMFAConditional Accesstroubleshootingdevice enrollment
Soft Skills
communicationcustomer serviceindependenceproblem-solvingprioritizationdocumentationcollaborationcustomer-first mindsetadaptabilitytime management