Saga

Customer Success Engineer

Saga

full-time

Posted on:

Location Type: Remote

Location: Netherlands

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Salary

💰 €42,000 per year

About the role

  • Act as the first point of contact for technical questions and product issues
  • Debug and reproduce customer facing issues and escalate when needed
  • Investigate logs, errors, API requests, and AI workflow behaviour
  • Translate customer pain points into clear insights for Product and Engineering
  • Create and maintain technical documentation, guides, and solution examples
  • Work closely with Engineering, Legal Research, Product, and Infra teams
  • Improve onboarding and self serve support to reduce inbound tickets over time

Requirements

  • 3+ years of experience in a technical support or technical success role
  • Hands on experience troubleshooting SaaS platforms, APIs, and integrations
  • Debugging skills with logs, errors, reproductions, and API flows
  • Interest in AI workflows including LLM usage, embeddings, RAG, and token limits
  • Clear written communication skills for documentation and user guidance
  • Ability to explain technical concepts to non technical users
  • Fluency in English is required. Any additional European language is a plus.
Benefits
  • Clear growth path towards technical leadership: Senior Engineer, Implementation Lead, or Product Management depending on where your interests take you
  • High autonomy with freedom to experiment, decide, and build your own way
  • Remote first setup within EU time zones, with optional workspaces
  • A team that moves fast, thinks clearly, and builds with care
  • Annual learning budget for certification and conferences
  • Hardware and workstation equipment budget
  • Entrepreneurial energy at global scale

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingSaaS platformsAPIsdebugginglogserrorsAI workflowsLLM usageintegrations
Soft skills
clear written communicationexplain technical conceptscustomer insightscollaborationproblem-solving