Saga

DevOps Engineer

• Manage and evolve our Azure infrastructure including App Services, Functions, Storage Accounts, VNets, Container Registries, and Key Vault.
• Own CI/CD pipelines using GitHub Actions and ensure reliable automated deployments across development, test, and production.
• Design and maintain infrastructure for AI workloads, including containerized services and external vector databases such as Astra and Weaviate.
• Implement monitoring, logging, and alerting using Azure Monitor and related tooling.
• Build internal tooling, scripts, and workflows to reduce manual operational work.
• Own secrets management, identity, and access control using RBAC and least privilege principles.
• Optimize cost, scaling strategies, and performance across regions.
• Support incident response, root cause analysis, and long term reliability improvements.

Lead DevOps Engineer

Product Adoption Specialist

• Design the adoption paths and ecosystem that turns Saga’s AI into everyday legal work
• Translate complex legal and technical capabilities into clear, practical ways of working that make sense in real practice
• Move easily between thinking and doing, from mapping how lawyers learn to work with AI to designing content or in-product guidance
• Build everything to strengthen lawyers' adoption over time, making user adoption the core work

Lead Learning Designer – Product Adoption

• In this role, you design how Saga’s legal and AI expertise is applied in everyday lawyering.
• You sit where product, workflow and behaviour meet, and you take responsibility for turning powerful AI into something lawyers work with every day.
• You operate in a forward deployed way, close to clients and close to our product teams, shaping enablement and workflow changes where things either click or break.
• You translate complex legal and technical capabilities into clear, practical ways of working that make sense in real practice.
• You move easily between thinking and doing. One day you are mapping how lawyers learn to work with AI in their daily practice. The next you are designing content or in-product guidance that supports their change and help lawyers apply Saga’s expertise in real cases and real workflows.
• Everything you build is designed to strengthen the lawyers' adoption over time. User adoption is not an afterthought in this role. It is the work.

Learning and Development

• Make sure Saga’s product actually gets used
• Sit where product, workflow and behaviour meet, taking responsibility for turning powerful AI into something lawyers work with every day
• Operate in a forward deployed way, close to clients and close to our product teams, shaping enablement and workflow changes
• Translate complex legal and technical capabilities into clear, practical ways of working
• Map how a legal team should change its workflow
• Inside the product, adjust guidance, flows or onboarding to remove friction

Lead Instructional Designer – Product

• Manage and evolve our Azure infrastructure including App Services, Functions, Storage Accounts, VNets, Container Registries, and Key Vault
• Own CI/CD pipelines using GitHub Actions and ensure reliable automated deployments across development, test, and production
• Design and maintain infrastructure for AI workloads, including containerized services and external vector databases such as Astra and Weaviate
• Implement monitoring, logging, and alerting using Azure Monitor and related tooling
• Build internal tooling, scripts, and workflows to reduce manual operational work
• Own secrets management, identity, and access control using RBAC and least privilege principles
• Optimize cost, scaling strategies, and performance across regions
• Support incident response, root cause analysis, and long term reliability improvements

Technical Customer Success

• Act as the first point of contact for technical questions and product issues
• Debug and reproduce customer facing issues and escalate when needed
• Investigate logs, errors, API requests, and AI workflow behaviour
• Translate customer pain points into clear insights for Product and Engineering
• Create and maintain technical documentation, guides, and solution examples
• Work closely with Engineering, Legal Research, Product, and Infra teams
• Improve onboarding and self serve support to reduce inbound tickets over time

Lead DevOps Engineer

Lead Learning Designer – Product Adoption

Lead Learning Designer – Product Adoption

Lead Instructional Designer – Product

DevOps Engineer

Customer Success Engineer