Saft

Support Engineer

• User support: You will contribute to first-level technical support (software, hardware, network) and assist users in resolving their issues.
• Diagnosis and troubleshooting: You will help identify technical incidents and participate in their resolution, with support from the team.
• Installation and configuration: You will be involved in preparing, installing, and configuring workstations and equipment (PCs, printers, etc.).
• Ticket management: You will participate in tracking support requests (opening, updating, closing) and communicating with users.
• IT maintenance: You will contribute to maintenance tasks (updates, patches, backups) to ensure service continuity.
• Remote support: You may handle requests remotely using dedicated tools.
• Documentation: You will help write and update technical procedures and how-to guides.
• Security awareness: You will be introduced to IT security best practices and help promote them to users.

IT Support Technician