Sales Operations Analyst
intercom Inc,.
SFDCSQLTableau
Sales Operations Specialist
Safran
full-time
Posted on:
Location Type: Hybrid
Location: Brea • California • 🇺🇸 United States
Visit company websiteSalary
💰 $57,700 - $69,300 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Interface with Sales, Programs, Aftermarket teams to support the execution of sales, ensuring accurate data capture and reporting.
- Train and lead daily incoming sales orders, ensuring accurate pricing, contract terms, and following company policies
- Troubleshoot order issues and discrepancies with Finance, Operations, Quality, and support escalations internally and externally
- Continually monitor and improve upon a scalable process of receiving and managing Purchase Orders from the Customers – resolving issues in a timely manner so that Customer Satisfaction and On-Time Delivery are maintained
- Advise Leadership on Order Administration issues that impact our Monthly Sales Plan and On-Time Delivery metrics, and provide project plan for solutions
- Continually monitor the delivery process and resolve issues in real-time that may impact On-Time Delivery
- Work externally with customers or OEM partners on managing day to day logistics and fulfillment needs
- Work internally with technical teams to continuously improve tools, process effectiveness using metrics and KPIs
- Perform in a Team Lead capacity for the Sales Operations process and lead cross-functional project teams
- Perform other job-related duties as assigned
Requirements
- Bachelor's Degree in a business discipline or equivalent experience in a related field
- 3-6 years of experience working in a similar role
- A working understanding of the company’s products and systems
- Good working knowledge of Microsoft Office, familiarity with ERP system (Microsoft D365 preferred), interested in developing BI Tools a plus
- Experience communicating with cross-functional teams and/or external customers in relations
- Experience with monitoring and meeting sales related metrics
- Organized, process-oriented, and capable of working independently with minimal supervision
Benefits
- A home allowance to elevate your home workspace
- Discretionary bonus program
- Future financial security with a 401(k) program with a company match
- Paid time off covering vacations, personal time off, and sick days, capped off by an exciting year-end holiday shutdown
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data capturereportingorder managementtroubleshootingprocess improvementsales metricslogistics managementKPI monitoringMicrosoft OfficeERP systems
Soft skills
leadershipcommunicationorganizationindependenceteam collaborationproblem-solvingcustomer satisfactionprocess orientationproject managementcross-functional teamwork
Certifications
Bachelor's Degree