Sales Operations Analyst

intercom Inc,.

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Salary

💰 $81,000 - $96,750 per year

Job Level

JuniorMid-Level

Tech Stack

SFDCSQLTableau

About the role

  • Be the first point of contact in the GTM organization for target and incentive issues, ensuring timely resolution and clear communication.
  • Contribute to process improvements by identifying inefficiencies and supporting the implementation of new approaches.
  • Assist with strategic projects across the Sales Strategy & Planning team.
  • Partner with teammates across RevOps and GTM to provide accurate, timely insights that drive decision-making.
  • Support ad hoc requests from Sales leadership, including data pulls, reporting, and documentation.
  • Develop an understanding of how sales strategy, processes, and tools connect to broader business outcomes.
  • Build foundational expertise in sales operations with mentorship and guidance from senior teammates.
  • Gain hands-on experience with GTM targets, incentive design, processes, data analysis, and systems.

Requirements

  • 0-2 years of experience in Sales Operations, or similar role, preferably in a SaaS or AI environment.
  • Strong attention to detail and understanding of business processes.
  • Strong problem-solving and analytical skills, with a genuine passion for tackling complex, unstructured challenges.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Excel and/or Google Sheets.
  • Results-oriented mindset with the ability to thrive in a demanding, fast-paced environment.
  • Curiosity and eagerness to learn.
  • Proof of eligibility to work in the United States is required.
  • Understanding of sales systems and related tools, particularly Salesforce.com (bonus).
  • Experience with visualization tools (e.g., Tableau) or SQL (bonus).
  • Familiarity with knowledge management or enterprise AI tools (e.g., Glean) (bonus).
  • Prior work in high-growth, performance-focused environments (bonus).
Benefits
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews - great work is rewarded!
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
  • Eligibility for corporate bonus program or sales incentive and Restricted Stock Units (RSUs)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Sales Operationsdata analysisincentive designMicrosoft ExcelGoogle SheetsSQLTableauSalesforce.comprocess improvementsbusiness processes
Soft skills
attention to detailproblem-solvinganalytical skillscommunication skillsinterpersonal skillsresults-oriented mindsetcuriosityeagerness to learn