Manager, CRM Insights
Saffire, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Frisco • Illinois • New York • United States
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Tech Stack
About the role
- Lead the design and evolution of Salesforce solutions
- Partner with senior business stakeholders to identify business challenges
- Own the end-to-end delivery of CRM and insights initiatives
- Define and enforce standards for CRM data models, reporting, and insight delivery
- Design and oversee Salesforce automation solutions using Flow and Apex
- Lead cross-functional engagements across service lines and departments
- Develop and deliver executive-level insights and recommendations
- Proactively identify risks, inefficiencies, and opportunities
- Mentor CRM Insights Analysts and related team members
- Support adoption and change management by ensuring CRM solutions are intuitive
Requirements
- Proven experience working in large, complex Salesforce instances
- Deep understanding of Salesforce (SFDC) best practices
- Advanced knowledge of Salesforce automation patterns
- Strong experience designing and governing Salesforce security and access models
- Experience owning CRM or analytics initiatives end-to-end
- Experience supporting CRM solutions in sports, entertainment, venue management, or live events environments
- Understanding of seasonality, event-driven revenue, and contract-based partnerships
- Familiarity with integrating or working alongside ticketing platforms
- Experience working in organizations with multiple properties
Benefits
- medical, dental, vision, life and disability insurance
- paid vacation
- 401k plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SalesforceFlowApexCRM data modelsreportingSalesforce automation patternsSalesforce security modelsanalytics initiativesdata governancechange management
Soft Skills
leadershipmentoringcommunicationproblem-solvingstakeholder engagementrisk identificationorganizational skillscross-functional collaborationinsight deliveryintuitive design