SafeRide Health

Customer Service Representative – Bilingual, English/Spanish

SafeRide Health

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish.
  • Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
  • Confirm member eligibility and review transportation benefits.
  • Respond to member inquiries regarding transportation services in both languages.
  • Identify and assess members’ additional needs and escalate when appropriate.
  • Intake and document member concerns and complaints in accordance with internal guidelines.
  • Collaborate with internal departments to resolve real-time service issues.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Minimum of one (1) year of inbound call center experience in a high call-volume environment.
  • Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages.
  • Ability to type at least 35 words per minute accurately.
  • Strong verbal and written communication skills.
  • Demonstrated ability to remain calm and professional in high-stress situations.
  • Ability to work flexible shifts.
  • Must pass a criminal background check and sanctions screening.
Benefits
  • Career growth and development opportunities within a rapidly growing healthcare organization;
  • Competitive hourly pay;
  • Quarterly performance-based incentive opportunities;
  • Medical, dental, and vision insurance;
  • 401(k) with company match;
  • Paid time off and paid sick leave;
  • Paid company holidays.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inbound call center experiencetrip information entrymember eligibility confirmationtransportation benefits reviewbilingual communicationtyping (35 words per minute)
Soft Skills
strong verbal communicationstrong written communicationcalm under pressureprofessionalismflexibility
Certifications
high school diploma or equivalent