Customer Service Representative, English-Speaking
SafeRide Health
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $18 per hour
Job Level
About the role
- Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans.
- Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
- Confirm member eligibility and review transportation benefits.
- Respond to member inquiries regarding transportation services.
- Identify and assess members’ additional needs and escalate when appropriate.
- Intake and document member concerns and complaints in accordance with internal guidelines.
- Collaborate with internal departments to resolve real-time service issues.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent
- Minimum of one (1) year of inbound call center experience in a high call-volume environment
- Ability to type at least 35 words per minute accurately
- Strong verbal and written communication skills
- Demonstrated ability to remain calm and professional in high-stress situations
- Ability to work flexible shifts
- Must pass a criminal background check and sanctions screening
- Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines (preferred)
- Knowledge of health insurance programs and benefits (preferred)
- Experience serving geographically and culturally diverse populations (preferred)
Benefits
- Competitive hourly pay
- Quarterly performance-based incentive opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid sick leave
- Paid company holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inbound call center experiencetrip information entrytyping (35 words per minute)
Soft Skills
verbal communicationwritten communicationcalmness under stressprofessionalismflexibility
Certifications
high school diploma or equivalentcriminal background checksanctions screening