SafeRide Health

Bilingual Spanish Customer Service Representative

SafeRide Health

full-time

Posted on:

Location Type: Hybrid

Location: San Antonio • Texas • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans
  • Accurately enter ride details to ensure successful ride completion
  • Confirming member eligibility
  • Answering Member inquiries regarding transportation services
  • Identifying and assessing Member's additional needs
  • Intaking of Member concerns
  • Actively working with other internal departments to quickly address real-time issues
  • Other duties as assigned

Requirements

  • High school diploma or equivalent
  • One (1) year of inbound call center experience in high call volume atmosphere
  • Experience with Medicaid, Medicare and NEMT (Non-Emergency Medical Transportation) guidelines (preferred)
  • Knowledge of health insurance programs and benefits (preferred)
  • Fluency in languages in addition to English a plus
  • Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
  • Strong communication skills (both verbal and written)
  • Ability to work independently and/or with a Team
  • Accurately type 35 wpm or more
  • Must be able to work with geographically and culturally diverse populations and personalities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inbound call center experienceMedicaid guidelinesMedicare guidelinesNEMThealth insurance programstyping 35 wpm
Soft skills
problem-solvingprofessionalismcommunication skillsindependenceteamworkability to work in high-stress environmentcultural sensitivity
Certifications
high school diploma or equivalent