Safelite

Regional Safety & Quality Manager

Safelite

full-time

Posted on:

Location Type: Office

Location: Seattle • Idaho • Oregon • United States

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Salary

💰 $104,830 - $162,450 per year

About the role

  • Support the Training Team with Train the Trainer sessions for new trainers.
  • Support, conduct, and implement all training, non-technical and technical.
  • Maintain comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools.
  • Work with District Managers and District Trainers to schedule training classes and maintaining trainee throughput expectations.
  • Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing data.
  • Ensure the rollout and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement and recalibration.
  • Responsible for ensuring that changes for new and existing processes for repair, replacement and recalibration are effectively and consistently implemented by the District Training and Quality Managers.
  • Responsible for new tool and process implementation.
  • Support the development of training materials, including creating and/or validating Tech Tips, Quality Alerts, and Fitting Instructions for distribution to the field.
  • Ensure that underperforming Technicians receive targeting coaching and development leading to performance improvement.
  • Ensure quality control standards for products, services, and processes across the region that are aligned to Safelite standards.
  • Monitor and evaluate the quality of work delivered by associates and ensure feedback / coaching is delivered as needed.
  • Provide regional and district teams with root cause data and resolution guidance for warranty and casualty loss improvement.
  • Ensure district-level action plans are in place and executed to achieve COQ and training goals.
  • Partner with district leadership to ensure technical guidance is provided for escalated warranty and casualty loss customer issues.
  • Solve escalated issues with tools, parts, systems, or training.
  • Ensure that the team of Safety, Quality, & Training Managers are driving adherence to safety policies, including the use of PPE.
  • Communicate updates to safety policies and procedures with the team and provide feedback when changes are necessary.
  • Help drive incident management and root cause analysis in partnership with the Safety team.
  • Ensure that all associates adhere to company policies, procedures, and industry regulations.
  • Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements.
  • Conduct regular audits and assessments to verify compliance with Safelite standards and SwoF and ensure corrective actions when necessary.
  • Accountable for VGRRR tool maintenance and inventory control.
  • Ensure appropriate buying, deployment, and recovery of Safelite tools.
  • Supervise and manage a team of trainers and quality assurance managers.
  • Provide clear leadership, direction, and support to the team, ensuring their performance aligns with organizational goals.
  • Regularly conduct meetings with District Training & Quality Managers around District performance concerning the Cost of Quality and training.
  • Collect and analyze data related to training effectiveness and quality performance.
  • Use data insights to identify trends, areas for improvement, and make data-driven recommendations.
  • Prepare regular reports on training and quality metrics for district and regional leaders.
  • Communicate progress, challenges, and achievements to district and regional leaders.
  • Regularly complete and communicate regional quality and training status reports.
  • Collaborate with district and regional managers to align training and quality initiatives with overall business objectives.
  • Work with cross-functional teams to implement nationally aligned best practices and improve operational efficiency.
  • Collaborate and identify potential new best practices for evaluation.
  • Performs other duties as assigned.

Requirements

  • Proven experience in training, quality control, or a related field.
  • Knowledge of Safelite operational and technical processes.
  • Skill in new process development and implementation.
  • Strong knowledge of quality assurance principles, training methodologies, and best practices.
  • Excellent communication, facilitation, presentation, and interpersonal skills.
  • Effective leadership skills required; team management experience a plus.
  • Analytical and problem-solving abilities.
  • Proficiency in using training and quality management software and tools.
  • Willingness to travel within the district or region as needed, up to 50%.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
trainingquality controlprocess developmentimplementationquality assurance principlestraining methodologiesdata analysiscoachingroot cause analysisincident management
Soft skills
communicationfacilitationpresentationinterpersonal skillsleadershipteam managementanalytical skillsproblem-solvingcollaborationorganizational skills
Certifications
SafeTech Academy certificationsInstallation and Repair Compliance Agreements