Safeguard Global

Consultant

• Resolve client escalations and actively work with clients to improve engagement.
• Support clients and internal teams to ensure the successful implementation of benefit plans
• Provide training to the Global Benefits Team team to ensure plans and changes are understood
• Research and evaluate benefit programs and policies and stay up to date on trends and best practices
• Advise clients and internal teams on regulatory compliance, ensuring adherence to global and country benefit regulations
• Provide guidance and coaching to the benefits and HR teams on handling complex issues or inquiries.
• Responsible for developing and maintaining benefit processes and related documentation
• Assist and support benefits projects using effective analytical skills to improve benefits offerings in line with business goals & financial objectives
• Collaborate with internal teams and external partners to streamline our approach to the management of benefits.
• Participate in identifying and implementing process improvement opportunities.
• Manage assigned client base ensure key metrics and SLAs are adhered to.
• Communicate complex information to educate clients’ employees on their benefit options and exclusions
• Analyse and evaluate clients' needs based to determine the best benefit option for their situation.

Global Benefits Consultant