Safeguard Global

Service Delivery Manager

Safeguard Global

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • As our Service Delivery Manager, you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients.
  • You’ll partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams.
  • Drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours.
  • Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces.
  • Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions.
  • Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities.
  • Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI.
  • Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success.
  • Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards.
  • Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance.
  • Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.

Requirements

  • Proven experience driving client growth and enabling long-term success through strategic account management and adoption initiatives.
  • Hands-on expertise in HR, payroll, operations, or customer success, applied in supporting enterprise clients.
  • Bachelor’s degree preferred.
  • Track record of building and influencing relationships with senior executives, guiding key business decisions, and fostering trust.
  • Advanced communication, negotiation, and presentation experience, engaging confidently with stakeholders at all levels.
  • Demonstrated ability to manage complex projects, solve problems, and oversee delivery across enterprise-level accounts.
  • Strong analytical experience using data to inform client success plans, forecast outcomes, and drive operational improvements.
  • History of collaborating cross-functionally with sales, delivery, and product teams to deliver seamless client experiences.
  • Experienced in achieving and exceeding client retention, satisfaction, and operational KPIs.
  • Skilled in navigating global markets and managing diverse portfolios across geographies.
  • Experienced in managing multiple accounts and priorities simultaneously in fast-paced, dynamic environments.
Benefits
  • Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule , all while maintaining a high standard of work.
  • Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
  • Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
  • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
  • International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
  • Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
  • Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementclient growthadoption initiativesHRpayrolloperationscustomer successproject managementdata analysisSalesforce CRM
Soft Skills
relationship buildinginfluencingcommunicationnegotiationpresentationproblem solvingcross-functional collaborationclient retentionsatisfactionmulti-tasking
Certifications
Bachelor's degree