Manager – Accounting Services Delivery
Safeguard Global
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Tech Stack
About the role
- Provide coaching to team members and maintain a positive work environment.
- Ensure that the team performs the scope of work effectively while delivering exceptional service to existing customers, ensuring that everyone is working towards their individual, team and company goals.
- Allocate resources effectively to meet work objectives and deadlines.
- Responsible for the delivery of relevant Accounting & Entity management contracted tasks.
- Responsible for Procedures & processes documentation (Process level, client level, country level)
- Responsible Client satisfaction under their portfolio
- Responsible for working with other clients facing managers to manage client escalations through to resolution, undertaking route cause analysis where appropriate.
- Input to the ongoing Development on AEM Service Portfolio, Oversight on AEM Profit & Loss
- Work closely with other departments to understand processes and provide insights.
- Make recommendations for improving effectiveness of policies and procedures, maximizing new client engagement and developing plans to meet future needs.
- Always adheres to and demonstrate the Safeguard Global company values leading by example to direct reports.
- Ensure that duties, responsibilities, and accountability of all direct subordinates are defined and understood.
Requirements
- The candidate must be a qualified chartered accountant.
- 8+ years operations experience, preferably experience in accounting services.
- In-depth knowledge of building efficient business processes and team performance metrics.
- Demonstrated record of experience in planning and managing at both a strategic and operational level using metrics to both measure success but also determine the required resources in a planning capacity.
- Demonstrated track record of growing internal talent and preparing people for new and expanded responsibilities.
- Demonstrable knowledge of Team organization changes and its impact on performance.
- In-depth knowledge of Accounting Principles, thorough knowledge of Accounting & Entity Management services, concepts, and practices, tools, and processes for identifying process improvements.
- Excellent oral communication skills and the ability to resolve misunderstandings and errors in a diplomatic manner.
- Consultative abilities & interpersonal skills with varying levels of customers and partners.
- Excellent prioritization skills: ability to work in a dynamic, rapidly changing environment by prioritizing appropriately.
- Demonstrate flexibility & adaptability in challenging situations showing good judgement.
- Significant problem-solving skills that show a flair for creativity as befits the situation.
- Superior demonstrable customer service skills that enable the customers to always feel valued.
Benefits
- Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule , all while maintaining a high standard of work.
- Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family
- Make a difference: Get 2 paid charitable days off to contribute to causes you believe in
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Accounting PrinciplesAccounting & Entity ManagementBusiness Process ImprovementTeam Performance MetricsStrategic PlanningOperational ManagementResource AllocationProcess DocumentationClient Satisfaction ManagementRoute Cause Analysis
Soft Skills
CoachingInterpersonal SkillsCommunication SkillsProblem-SolvingFlexibilityAdaptabilityPrioritizationLeadershipConsultative AbilitiesJudgment
Certifications
Chartered Accountant