saas.group

Director of Professional Services, French Speaker

saas.group

full-time

Posted on:

Location Type: Remote

Location: France

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Job Level

Lead

About the role

  • Service Delivery Management: Oversee the end-to-end delivery of professional services, ensuring PMs have clear timelines and that we get the most out of our billable production time.
  • Resource Strategy: Manage the capacity planning and allocation of internal and external resources (contractors), ensuring we are agile and cost-effective.
  • Operational Excellence: Bring structure by implementing systems that allow us to forecast and manage our delivery backlog systematically.
  • Sales Collaboration: Partner closely with Sales to identify opportunities for additional sales and ensure that sold projects are lucrative and deliverable.
  • Team Leadership: Lead the Professional Services and Customer Care, fostering an interactive and cohesive culture.
  • Customer Support Oversight: Shape the Customer Care function alongside Professional Services, ensuring efficient resolution of client inquiries and a seamless, high-quality post-sales experience.

Requirements

  • SaaS Leadership: Ideally a Professional Services leader with previous PMO or Project Management experience; specific experience in a SaaS environment is a must.
  • Operational Mindset: You are not just a consultant; you are operational enough to dig into the details and manage day-to-day execution.
  • Language Skills: You are Fluent in both French and English (Required).
  • Commercial Acumen: You possess the ability to prioritize billable work and collaborate with sales to drive revenue.
  • Soft Skills: You are client-focused and interactive, capable of building and managing relationships in a remote setting with in-person meetings too.
  • Domain Expertise: Knowledge of the Salesforce platform or HRIS solutions will be a great advantage.
Benefits
  • Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
  • Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of flexibility to solve problems in your own way — with plenty of help from the team when you need it.
  • Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
  • Small & friendly team: We help each other out, have fun, and joke around.
  • Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
  • Flexible time off: We want you to recharge your batteries when needed.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementCapacity PlanningResource AllocationOperational ExcellenceSales CollaborationCustomer Support ManagementSaaS LeadershipCommercial AcumenDetail-oriented ExecutionClient Relationship Management
Soft Skills
Team LeadershipClient-focusedInteractive CommunicationRelationship BuildingAgilityCohesive CultureProblem SolvingCollaborationAdaptabilityRemote Team Management